Apple‘s HomePod and HomePod mini are excellent-sounding smart speakers that fit in well with the company’s ecosystem of products, but there could be trouble if the devices become unresponsive. If a user is having difficulty connecting to a HomePod or HomePod mini, there are a few troubleshooting options that can reconnect the unresponsive device, from a quick restart to a full reset. The connectivity of a HomePod is crucial to the device’s usefulness, since it doesn’t have a screen or other robust input methods. It is largely controlled by AirPlay connections with other Apple devices and interactions with Siri, the company’s voice assistant. That’s why it is essential that the smart speakers are connected and responsive at all times.

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One of the benefits of the HomePod and HomePod mini is the possibility of over-the-air software updates. The two smart speakers both have onboard processors that, through new software updates, can add new features, fix bugs, and patch security issues. By default, software updates are pushed to the HomePod and HomePod mini automatically, but they can be manually installed if the devices are lagging behind. If a HomePod or HomePod mini is unresponsive, though, they won’t receive any of these benefits.

Related: How To Enable Dolby Atmos And Lossless Audio For Apple Music On HomePod

Before embarking on a mission of troubleshooting, it’s important to make sure that the HomePod or HomePod mini is turned on and connected to power. In order to power up, the devices must be connected to at least an 18W power adapter or power bank — a requirement that is met by the included Apple 20W power adapter that comes with a HomePod mini. To check if the HomePod or HomePod mini is connected to power and turned on, simply ask ‘Hey Siri‘ or tap on the glass surface of the device. If Siri responds to the request or begins to play music, the HomePod is powered up. A HomePod that is not turning on at all might require additional troubleshooting steps than one that is just unresponsive.

The Apple Home App Shows Alerts For HomePod Issues


Apple iPhone Home App

If a HomePod or HomePod mini is unresponsive, the first thing to check is the connected Wi-Fi network. By default, the smart speakers connect to the same Wi-Fi network as an iPhone, iPad, or Mac in the same smart home. For that reason, if the password to a connected Wi-Fi network has been recently changed, users should wait a few minutes to let the HomePod or HomePod mini reconnect. Persistent network issues, noted by a ‘Sorry, I’m having trouble connecting to the internet‘ call-out from the HomePod, can be fixed with a simple restart. Open the Home app, press and hold the HomePod or HomePod mini’s device name, and scroll down to the bottom of the HomePod settings menu. Tap ‘Reset HomePod‘ and then click ‘Restart HomePod‘ to quickly reboot the device, which should make it responsive.

A HomePod or HomePod mini that is still unresponsive after a restart might become online on its own, given time, but resetting the device is a user’s best bet to solving responsiveness woes. If the device is still communicating with the smart home, it can be reset through the Home app. Open the Home app, press and hold the HomePod or HomePod mini’s device name, and scroll down to the bottom of the HomePod settings menu. Tap ‘Remove Accessory‘ to remove the smart speaker from the home and reset it, then complete the set-up process again.

An unresponsive HomePod or HomePod mini might not be connected to the smart home at all, which makes the reset process more difficult, and involves some counting. To force reset the device, unplug it and wait ten seconds. After the ten seconds have passed, plug the HomePod back in, and wait another ten seconds. Then, press a finger atop the HomePod or HomePod mini’s glass surface and hold it there until three beeps are heard. During this time, the HomePod or HomePod mini’s spinning white light will turn red. At this time, the HomePod or HomePod mini should boot up as a new device, and users can complete the set-up process again. If any other issues remain, there may be a hardware issue with the HomePod, and users should contact Apple for additional support.